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Product Warranty

1 Year Limited Manufacturer Warranty

Island by Koa Nani stands by the quality and craftsmanship of each product we produce; that is why every jewelry comes with a Limited Manufacturer Warranty. Our item is warranted for one year from the date of purchase. Proof of purchase is required for all warranty claims and services. This Warranty only covers manufacturing defects.

If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, Island by Koa Nani may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component. 

If we determine that the damage is not caused by a manufacturing defect, then we will notify you and you let you know if repair services are available at cost or otherwise.

Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect

Our jewelry is not only exquisitely designed but made to last a lifetime. We hope you enjoy your purchase for years to come. Please always reach out to us if you are need of any repair services. 

Mahalo for your purchase of our jewelry inspired by nature. 

Conditions & Exclusions

This Warranty expressly excludes coverage for loss, damage, breakage, theft, changes in appearance, gradual degradation due to normal wear, misuse, or use outside of our care of instructions. Repairs, sizing, or services performed by anyone other than Island by Koa Nani and its affiliates will immediately void this Warranty. This warranty only covers repairs or replacement to the side/complementary gemstone but expressly excluding damages to the main gemstone.

Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered. 

Some examples of common jewelry issues that would not be considered manufacturing defects include:  

  1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
  3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage. 
  4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

Lifetime Limited Manufacturer Warranty

Island by Koa Nani believes in complete customer satisfaction and peace of mind that is why we are providing you with a lifetime limited manufacturer warranty. Just activate your limited lifetime warranty by scanning the QR code in your warranty certificate. The warranty certificate can be found inside your package or by clicking the link below.

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